1. Our Commitment

At Three Telecom Partner, we are committed to providing clear, honest, and professional telecom guidance to all users. We understand that sometimes issues may arise, and when they do, we want to resolve them quickly and fairly.

We take every complaint seriously and use feedback to improve our services, guidance process, and customer experience.

2. What This Policy Covers

This policy applies to complaints related to:

• Guidance provided by Three Telecom Partner
• Customer service or communication from our team
• Information provided during phone guidance
• Website content or functionality
• Professional conduct of our staff
• Any other aspect of our telecom guidance service

Please note that we are an independent telecom guidance platform and not a mobile network provider. Complaints related to network coverage, billing, contracts, or telecom provider services must be directed to the relevant mobile network.

3. How to Make a Complaint

You can contact us using any of the following methods:

By Phone

📞 (800) 208-1515

By Email

📧 info@threetelecompartner.com

Please use the subject line: Complaint

By Post

Three Telecom Partner
91 St Denys Road
Poundgate
TN6 6EH
United Kingdom

4. Information to Include

To help us investigate your complaint efficiently, please provide:

• Your full name
• Contact details
• Date of interaction or call
• A clear explanation of the issue
• Relevant details about the guidance received
• What outcome you would like

Providing complete information helps us resolve complaints more quickly.

5. Our Complaints Process

Stage 1 — Initial Review

Once your complaint is received, we will:

• Acknowledge your complaint within 2 business days
• Review the matter carefully
• Investigate any relevant communication or call records
• Respond within 10 business days

Most complaints are resolved during this stage.

Stage 2 — Escalation

If you are unhappy with our initial response, you may request an escalation.

A senior team member will:

• Conduct a further review
• Reassess the information provided
• Issue a final response within 10 business days

6. Possible Outcomes

Depending on the nature of the complaint, outcomes may include:

• A formal apology
• Additional clarification or explanation
• Service improvements
• Internal staff coaching or training
• Other reasonable corrective actions

We do not generally provide financial compensation unless legally required.

7. If You Remain Unsatisfied

If you are not satisfied after our final response, you may seek independent consumer advice.

Citizens Advice

Citizens Advice

📞 0808 223 1133

Citizens Advice provides free and independent guidance regarding consumer rights within the UK.

8. Complaint Response Times

If additional investigation time is required, we will keep you informed.

9. Anonymous Complaints

You may submit a complaint anonymously. However, limited information may affect our ability to fully investigate the issue or provide updates.

10. Complaint Records

We maintain records of complaints to improve our services and customer support processes. All information is handled in accordance with our Privacy Policy.

11. Complaints About Staff

If your complaint concerns a member of our team, the matter will be reviewed confidentially and appropriate action may be taken where necessary.

To protect staff privacy, we do not disclose internal disciplinary actions.

12. Contact Information

Three Telecom Partner

📧 info@threetelecompartner.com
📞 (800) 208-1515

91 St Denys Road
Poundgate
TN6 6EH
United Kingdom